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IRS Group employees and independent external contractors undergo in-house and external annual training programs. This program incorporates the rules of service in all jurisdictions. Included in these programs are:

  • Accc-Asic Debt Collection Guidelines

  • Consumer Vulnerability

  • National Credit Code & Trespass Laws

  • Dispute Resolution & Hardship

  • The Privacy Act & APPs

  • AML & CTF Rules

  • Modern Slavery

  • Mercantile Agents Practices

  • Banking Code of Practice


Our compliance program ensures all staff and agents maintain their licenses and appropriate insurance to complete your instructions efficiently and professionally.

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